Support

Get in touch

Email support@ovika.net — include the email address you use with Navi so we can find your account.

Common questions

How do I disconnect a bank?

In the app: your bank connection → Disconnect. Access stops immediately and that connection's bank data is deleted. You can also revoke access from your own bank's app — banks list your data-sharing consents in their settings.

How do I delete my account and data?

In the app: Settings → Delete account. This deletes your bank-derived data, insights and documents from our systems and revokes your bank consent. Deleted data may remain in encrypted backups for up to seven days. See the Privacy Policy for detail.

What can Navi see?

Only what you've given it: read-only bank data for accounts you've connected (never your bank login), items you've added, documents you've sent it, and public-register records for those items. Navi always shows you what it can and cannot see.

Is Navi regulated?

Navi's account information service will be provided by Ovika Labs Ltd as an agent of Finexer Ltd, which is authorised by the Financial Conduct Authority. Navi is read-only and never moves money.

Anything else

Partnerships, press or general enquiries: hello@ovika.net.

Complaints

Tell us first at support@ovika.net — we take complaints seriously and will respond. If your complaint concerns the account information service, you may also raise it with Finexer Ltd, and you may be entitled to refer it to the Financial Ombudsman Service free of charge.